Medicaid Billing & Office Assistant

Job Summary: The Medicaid Billing & Office Assistant is responsible for billing Medicaid, Cost Reimbursement, and Fee for Service funders to support THRIVE Center for Survivors of Torture’s services. This position works closely with direct service and administrative staff to ensure proper billing and documentation of all services.

Job Responsibilities:

70% - Medicaid

• Check client eligibility and submit claims for Medicaid-eligible services
• Ensure all documentation and records are stored in compliance with Medicaid and other funder requirements
• Resolve disputed and rejected claims by consulting with state Medicaid administration and submitting corrected claims
• Follow up on all invoices and claims not processed within the usual time period
• Ensure client charts meet all Medicaid requirements; gather updates and make corrections accordingly
• Identify areas where additional training and support are needed for direct service staff to meet requirements
• Stay current on Medicaid changes and requirements, reporting significant changes to the Executive Director
• Maintain up-to-date provider information with Medicaid networks; enroll and terminate providers as necessary

15% - Grants

• Support the Program Manager and Executive Director in submitting invoices for fee-for-service and cost reimbursement grant contracts

10% - Financial

• Upload and categorize expense receipts and invoices using accounting software; assign funders for each expense
• Assist with expense allocations monthly
• Prepare monthly reports of grant spend-down and budget tracking

5% - Office Support

• Participate in department and organization-wide activities, meetings, and trainings
• Complete administrative responsibilities and answer and direct phone calls
• Assist with supplies and general office needs on occasion

Qualifications:

Required:

• High school graduate or equivalent
• Two or more years’ experience with bookkeeping or other financial duties, preferably in a nonprofit setting

Preferred:

• Valid driver’s license, access to an automobile, insurance, and willingness to drive to off-site locations
• Certified Professional Coder (CPC), Certified Coding Associate (CCA), or Registered Health Information Technician (RHIT)

Competencies

• Proficiency in Microsoft Office and Salesforce required; QuickBooks preferred
• Strong attention to detail—you often catch things others miss
• Ability to work independently and prioritize tasks
• Excellent communication and problem-solving skills
• Experience, comfort, and sensitivity working in a multicultural environment
• Must maintain confidentiality and HIPAA standards, recognize appropriate boundaries, and cope with emotionally stressful situations
• Must pass a background check

Benefits:

• 401(k) with a 3% match, eligible from start date
• Flexible work schedule
• Paid lunchtime, holidays, vacation, sick leave, and self-care time
• Generous training and professional development opportunities
• A trauma-responsive culture that prioritizes self-care, professional development, and a client-centered approach to healing

Position Details:

• Hours: Part-time, 20–24 hours per week
• Pay Range: $24.00–$28.00 per hour
• Supervisory Responsibilities: None
• Travel: A valid driver’s license and insurance are required

Work Environment

• Services are provided on-site at THRIVE offices
• Hybrid schedule: up to 5 hours per week may be completed remotely for administrative tasks
• Additional time away from the office is likely, including outreach events
• Approximately 80% of time is spent on computer-based tasks

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit (at a desk for extended periods of time), stand, and walk. This position requires the ability to occasionally lift office products and supplies of up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities described above are not a comprehensive list; additional tasks may be assigned as necessitated by organizational needs.

About THRIVE Center for Survivors of Torture

The mission of THRIVE Center for Survivors of Torture (THRIVE) is to walk alongside survivors of torture through trauma-informed care that addresses both visible and invisible wounds. We provide integrated case support, mental health services, medical navigation, and community connections to help survivors rebuild trust, restore dignity, and thrive as part of our shared community.

At the core of torture, trust between two human beings is destroyed. Our services focus on restoring trust and helping a survivor rebuild emotional, physical, social, and spiritual bonds. Our work also aims to prevent the effects of intergenerational trauma.

THRIVE was founded in 2003 in response to the unmet needs of torture survivors in our community. Today, THRIVE is the only organization in Utah that specializes in serving torture survivors, having served over 5,000 individuals to date.

Our trauma-informed services include: individual, couple, & family psychotherapy • group therapy, support, & education • intensive case management • medical assessment, advocacy, & referral • psychiatric care • pharmacological education • legal referral for asylum seekers • massage therapy • preventative & wellness care • comprehensive assessment & evaluation • specialized training and consultation for professionals.

We are looking for candidates who are passionate about human rights, mission-driven, self-motivated, committed to professional growth and learning, and excited about providing holistic services to refugees and asylum seekers.

To Apply: 

Please send a copy of your resume and a short cover letter to our Executive Director, Heidi Justice, at This email address is being protected from spambots. You need JavaScript enabled to view it.

THRIVE prides itself on creating and maintaining a culture of equity, diversity, and inclusion for our clients and our staff. We are advocates for human rights, healing, and opportunity for all, especially those who have and continue to experience systemic discrimination.

Program Manager

Job Summary: The Program Manager is responsible for the administration of our torture treatment program, including compliance with funder requirements, programmatic and financial reporting, communication with funding entities, and program development. They will clearly communicate funders’ goals, objectives and outcomes to staff and will manage in-house data to produce reports, track trends, and analyze data.

Job responsibilities:

45% - Grants Management:

• Clearly and consistently communicates funders’ goals, objectives and expected outcomes to staff, contractors, and volunteers
• Builds and maintains relationships with grants administrators and program partners
• Ensures compliance with grant regulations and conditions
• Writes comprehensive monthly, quarterly, semi-annual and annual reports to grantors, and submits them on time
• Works closely with the Executive Director to review progress on grant objectives, relationships with funders, financial reports, and reporting/application timelines 

30% - Program Management:

• Works with Leadership and Direct Service staff to support administrative components of program planning and implementation
• Utilizes Salesforce report functions and Asana project management tools to coordinate projects and reports with the administrative team
• Maintains records of volunteer services and in-kind value of services/donations
• Onboards, supports, and provides oversight for a small pool of volunteers
• Supports Executive Director, as requested and in consideration of other responsibilities, in funds development, event planning, and marketing
• May be asked to represent THRIVE on special projects and/or committees

15% - Budget & Data Management:

• Works with the admin staff to ensure accurate drawdown of funds within contract restrictions and allocate expenses as budgets allow
• Ensures staff are entering data into database in a systematic and timely manner; provides technical assistance to staff for the purposes of entering data; trains new staff on database system
• Generates data reports as needed for staff and funders
• Modifies and updates database as needed
• Ensures client outcomes are tracked and reported in line with agency and funder goals

10% - Agency Responsibilities:

• Participate in other department and organization-wide activities, meetings and trainings.
• Perform other duties as assigned
• Attend trainings relevant to job function, as supported by the budget and supervisor

Qualifications:

Required education, experience, certificates, licenses or registrations

• Bachelor’s degree or 4 years’ experience in nonprofit administration
• Experience, comfort, and sensitivity working in multi-cultural environments
• Written and spoken fluency in English
• Valid driver's license and current automobile insurance.
• Must pass and maintain background check

Competencies (Knowledge, Skills and Abilities)

• Ability to work as a part of an interdisciplinary team and multi-cultural team
• Ability to work independently and effectively manage multiple priorities and one's own schedule
• Flexibility to adapt to changing program requirements and political climate
• Willingness to be in a state of continuous learning and feedback exchange
• Ability to understand government contracts and ensure compliance with all conditions
• Ability to clearly communicate with multiple stakeholders at varying levels
• Strong time management and organizational skills
• Excellent problem-solving skills
• Knowledge and experience with software such as Salesforce, Asana, QuickBooks, or similar
• Proficiency in Microsoft Office 365 and Google Apps
• Demonstrated interest in the THRIVE mission and the experience of torture survivors
• Must maintain confidentiality and appropriate professional boundaries with client information

Benefits:

Full-time Benefits include:

• 80% employer-paid health, dental, vision, and life insurance. 25% employer paid dependent coverage
• 401k with a 3% match, eligible from the start date.
• Flexible work schedule.
• Paid lunchtime, holidays, vacation, sick leave, and self-care time.
• Generous training and professional development opportunities.
• A trauma-responsive culture that prioritizes self-care, professional development, and a client-centered approach to healing.401k with a 3% match, eligible from the start date. 

Supervisory Responsibilities: No supervisory responsibilities; however, may oversee volunteers and/or interns.

Work Environment:  Work is performed primarily on-site at THRIVE offices, with hybrid remote flexibility after 90 days. Additional time away from the office is likely, including outreach events, grantor meetings, and community partner engagements. Time spent on the computer is approximately 80%  

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit (at a desk for extended periods of time), stand, and walk. This position requires the ability to occasionally lift office products and supplies, of up to 10 pounds.

Travel: A valid driver’s license and current automobile insurance are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs. 

Position Details:                                          

Full-Time, 40 hours per week

Competitive pay and benefits, range reflective of a variety of backgrounds and licensures that the job description may be adapted to suit. Range $25-$32 per hour

About THRIVE Center for Survivors of Torture: The mission of THRIVE Center for Survivors of Torture (THRIVE) is to walk alongside survivors of torture through trauma-informed care that addresses both visible and invisible wounds. We provide integrated case support, mental health services, medical navigation, and community connection to help survivors rebuild trust, restore dignity, and thrive as part of our shared community.

The primary goal of torture is to destroy the trust between two human beings. Our services focus on restoring trust and helping a survivor rebuild emotional, physical, social, and spiritual bonds. Our work also aims to prevent the effects of intergenerational trauma.

THRIVE was founded in 2003 in response to the unmet needs of torture survivors in our community. Today, THRIVE is the only organization in Utah that specializes in serving torture survivors. To date, we have served over 5,000 individuals.

Our trauma-informed services include: individual, couple, & family psychotherapy • group therapy, support, & education • intensive case management • medical assessment, advocacy, & referral • psychiatric care • pharmacological education • legal referral for asylum seekers • massage therapy • preventative & wellness care • comprehensive assessment & evaluation •specialized training and consultation for professionals who encounter torture survivors in their practice

We are looking for candidates who are passionate about human rights, mission-driven, self-motivated, committed to professional growth and learning and are excited about providing holistic services to refugees and asylum seekers.

To Apply: 

Please send a copy of your resume and a cover letter to our Executive Director, Heidi Justice, at This email address is being protected from spambots. You need JavaScript enabled to view it.

THRIVE prides itself on creating and maintaining a culture of equity, diversity, and inclusion for our clients and our staff. We are advocates for human rights, healing, and opportunity for all, especially those who have and continue to experience systemic discrimination.